RETURN POLICY
At Bravo Concealment, we stand behind our products. If you're not completely satisfied with your purchase, we make returns and exchanges easy.
Please read through our policy details below to understand your options.
Returns
Bravo Concealment offers a 30-day return policy. If you are not fully satisfied with your purchase, you have 30 days from the day you received the item to return for a full refund. To initiate your return, we require a return request authorization.
Non-Returnable Items: Gift Cards, Apparel, Caps
Important Notes:
- Customer is responsible for all freight and shipping charges on items returned that are not the result of Seller's error
- Bravo Concealment is not responsible for lost shipments on items being returned
- A Tracking Number is required for status updates on all returns/exchanges (mail carrier of your choice)
Exchanges
Bravo Concealment offers a 30-day exchange policy. If you are not fully satisfied with your purchase, you have 30 days from the day you received the item to exchange for a different item. To initiate your exchange, we require an exchange request authorization. Once we get to your request, we will send you an email to notify you of your approval or rejection. If approved, once your item is received and inspected we will send you an email to notify you that we have received your item. We will then process your exchange and have the order shipped within our current lead time.
Important Notes:
- Any discontinued items will be replaced with a current product of equal value or optional in-store credit
- Customer is responsible for all freight and shipping charges on items exchanged that are not the result of Seller's error
- Bravo Concealment is not responsible for lost shipments on items being returned
- A Tracking Number is required for status updates on all returns/exchanges (mail carrier of your choice)
Refunds
There is often some processing time before a refund is posted. If you haven't received a refund yet, contact your credit card company—it may take some time before your refund is officially posted. This can take up to 3-5 business days depending on your bank. If you've done all of this and you still have not received your refund, please contact us.
Telephone: 956-783-7682
Email: Office@bravoconcealment.com
Important Notes:
- Customer is responsible for all freight and shipping charges on items returned that are not the result of Seller's error
- Shipping costs are non-refundable
- A Tracking Number is required for status updates on all returns/exchanges (mail carrier of your choice)
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be made and processed to the original form of payment.
Return Address
1012 N. Alamo Rd
Alamo, Texas US 78516
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please allow a period of 3-7 business days for processing and any necessary updates to be made. If you are shipping an item, please consider using a trackable shipping service.
Questions About Returns?
Contact us for assistance with your return or exchange.