FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our holsters, warranties, shipping, and more.
Warranty
Do Bravo Concealment Holsters Have Warranty?
Yes, Bravo Concealment holsters have an unlimited lifetime warranty. Our warranty covers any type of damage/s to a holster, in order to take advantage, please reach out to our customer service. Customer will be responsible for all freight and shipping charges on items returned for warranty. Bravo Concealment is not responsible for lost shipments on items being returned.
Note: Any discontinued items will be replaced with a current product of equal value or in-store credit for items that are no longer available.
Will Modifying my Holster Void the Warranty?
Bravo Concealment does not recommend that you modify your gun holster due to keeping your gun safe and the holster functional. Please reach out to us if you have any concerns on the fitment or your holster. In the case that you do need to modify the holster the warranty will not be voided.
Does the Cinturon Gun Belt Have Warranty?
Your Cinturon Carry Belt comes with an Unlimited Lifetime Warranty. The warranty covers anything that affects the functionality and or usability of the belt. This can include tears, rips on your belt or a broken belt buckle. The warranty does not include any cosmetic damages such as daily wear and tear and or scuff marks.
Will Modifying my Cinturon Gun Belt Void the Warranty?
Yes, any modifications to your belt are not recommended and will void the warranty.
How does the 30 Day Money Back Guarantee work?
Return Policy: We offer a 30-day Return policy (excluding apparel) should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to return for a full item refund.
Exchange Policy: We offer a 30-day Exchange policy should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to exchange for a different item.
Note: Customer will be responsible for all freight and shipping charges on items returned/exchanged that are not the result of Seller's error. Bravo Concealment is not responsible for lost shipments on items being returned.
Note: If you purchased your holster from a retailer other than the Bravo Concealment Holsters website and wish to return it, please return it to the store it was purchased from under their stores policies. Bravo Concealment Customer Service is unable to refund holsters purchased from a retail outlet.
Shipping
Does Bravo Concealment offer FREE Shipping?
Yes, Bravo Concealment offers FREE USPS shipping on Domestic Orders over $99.
Does Bravo Concealment Ship Internationally?
Yes, Bravo Concealment ships internationally. Customer may choose the shipping method at checkout.
- Cost: The shipping cost varies depending on the size of your order and your location.
- Additional costs: As the importer, you are also responsible for any additional costs, such as import taxes, customs duties, and other fees levied by your country.
- Buyer Responsibility: The customer is responsible for ensuring that the products ordered are legal in their country. Bravo Concealment is not liable for confiscated or abandoned orders.
What is our current Lead Time?
Approximately 1-3 Business Days.
**During sales and holidays due to the high volume of orders, some orders may be delayed a few business days. We try our best to ship every order out within our lead-times.
We do not ship on New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, or Christmas Day.
Please contact our customer service department and a representative will be glad to provide you with an approximate shipping time if needed.
office@bravoconcealment.com
Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST
Where is my package?
If you haven't received your package, please feel free to contact us within 10 days of expected delivery, and we'll do everything we can to help.
office@bravoconcealment.com
Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST
Returns & Exchanges
What Is Bravo Concealments' Return Policy?
We offer a 30-day Return policy (excluding apparel). Should you wish to try our products and are not fully satisfied with your purchase, you have 30 days from the day you receive the item (s) to return for a full item refund. Learn More
Please be advised that there is a standard processing time for all return, exchange, or refund requests. We kindly request that you allow a period of 3-7 business days for processing and any necessary updates to be made. We appreciate your patience and understanding in this matter.
Note: Customer will be responsible for all freight and shipping charges on items returned/exchanged that are not the result of Seller's error. Bravo Concealment is not responsible for lost shipments on items being returned.
Note: If you purchased your holster from a retailer other than the Bravo Concealment Holsters website and wish to return it, please return it to the store it was purchased from under their store's policies. Bravo Concealment Customer Service is unable to refund holsters purchased from a retail outlet.
General Asked Questions
How secure is my personal information and my bill payment?
All transactions are processed through a secure website, and all data transactions are encrypted. Any personal information you enter (like your name, address, credit card number, etc.) will be used only for the particular one-time transaction.
When will my card be charged?
As soon as the order is placed, your card will be authorized for that particular one-time transaction.
Can I cancel an order before it ships?
Yes, an order can be canceled at any time before it is prepped for shipping. Cancelations must be done over the phone.
Telephone: (956) 783-7682
Monday-Friday 9am-4:30pm CST
Can I change an order before it ships?
Yes, an order can be changed at any time before it is shipped. Depending on the change being made, there may be a small delay added to your order. Order changes must be made over the phone.
Telephone: (956) 783-7682
Monday-Friday 9am-4:30pm CST
Can I adjust the cant on the OWB BCA Holsters?
Yes, you can adjust the cant on our OWB gun holsters by moving the belt loops up or down along the rivet line. This adjustment may create the desired cant needed for better comfort and concealment. Learn More
Can I adjust the cant on the IWB Torsion Holsters?
Yes, you can adjust the cant on our IWB gun holsters by moving the belt clips up or down along the rivets. This adjustment may create the desired cant needed for better comfort and concealment. Learn More
Will the holster scratch my gun?
Unfortunately, scuff marks are unavoidable just like with any other holster. There is no holster that will not eventually wear on a gun. With that being said, our holsters have a very smooth inner surface, which is not as abrasive as other hard plastics or leather. Bravo Concealment Holsters also have much tighter tolerances and offer a retention screw (3.0) than any other type of holster. This helps in keeping the gun secure in the holster and from wearing faster.
Will the retention ever wear out on holsters?
It is very unlikely. However, please Contact Us if you run into any issues with the holster; our customer service will be happy to help. Contact Us
What is the purpose of the "sweat guard"?
The sweat guard helps prevent the weapon slide from touching your body or clothing. It also helps guide the user in re-holstering the weapon.
Will the retention on a BCA-Light Bearing holster work without the weapon light?
No, there is no retention on a light-bearing holster when trying to holster a gun without the light. Most of the retention is set on the weapon light itself.
Does Bravo Concealment offer discounts?
A1. Yes, Bravo Concealment is proud to offer a discount to those who protect and serve communities across the U.S. and around the world. Please fill out the following Form. Learn More
A2. Bravo Concealment also offers Promotions / Deals throughout the year. To stay tuned, please feel free to sign up for our newsletter located below.
Still Have Questions?
Our customer service team is here to help.