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FREQUENTLY ASKED QUESTIONS

Warranty

Q. Do Bravo Concealment Holsters Have Warranty?

A. Yes, Bravo Concealment holsters have a unlimited lifetime warranty. Our warranty covers any type of damage/s to a holster, in order to take advantage of our warranty you must send in the holster for the repair/replacement. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller’s error. Bravo Concealment is not responsible for lost shipments on items being returned.

**Note: Any discontinued items will be replaced with a current product of equal value or optional in-store credit.

Q. Will Modifying my Holster Void the Warranty?

A. Bravo Concealment does not recommend that you modify your gun holster due to keeping your gun safe and the holster functional. Please reach out to us if you have any concerns on the fitment or your holster. In the case that you do need to modify the holster the warranty will not be voided.

Q. Does the Cinturon Gun Belt Have Warranty?

A. Your Cinturon Carry Belt comes with an Unlimited Lifetime Warranty. The warranty covers anything that affects the functionality and or usability of the belt. This can include tears, rips on your belt or a broken belt buckle. The warranty will does not include any cosmetic damages such as daily wear and tear and or scuff marks.

Q. Will Modifying my Cinturon Gun Belt Void the Warranty?

A. Yes, any modifications to your belt are not recommended and will void the warranty.

Q. How does the 30 Day Money Back Guarantee work?

A1. We offer a 30-day Return policy (excluding apparel) should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to return for a full item refund.

A2. We offer a 30-day Exchange policy should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to exchange for a different item.

**Note: Customer will be responsible for all freight and shipping charges on items returned/exchanged that are not the result of Seller’s error. Bravo Concealment is not responsible for lost shipments on items being returned.

**Note: If you purchased your holster from a retailer other than the Bravo Concealment Holsters website and wish to return it, please return it to the store it was purchased from under their stores policies. Bravo Concealment Customer Service is unable to refund holsters purchased from a retail outlet.

Shipping

Q. Does Bravo Concealment offer FREE Shipping?

A. Yes, Bravo Concealment offers FREE USPS shipping on all Domestic Orders.

Q. Does Bravo Concealment Ship International?

A. Yes, Bravo Concealment ships International. Customer may choose shipping method at checkout, from either USPS or FedEx.

Q. What is the cost to Ship International?

A. The shipping cost varies depending on the size of your order and your location. There may also be customs fees, duty fees or shipping fees NOT related to Bravo Concealment; you will be responsible to pay any additional charges prior to receiving your package. These fees depend on each countries policies or mail courier.

Q. What Is our current Lead Time?

A. Approximately 1-3 Business Days.

**During sales and holidays due to the high volume of orders, some orders may be delayed a few business days. We try our best to ship every order out within our lead-times.

We do not ship on New Year's Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, or Christmas Day.

Please contact our customer service department and a representative will be glad to provide you with an approximate shipping time If needed.

office@bravoconcealment.com
Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST

Q. Where is my package?

A. If you haven't received your package, please feel free to contact us within 30 days of expected delivery and we'll do everything we can to help.

office@bravoconcealment.com
Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST

Returns

Q. What Is Bravo Concealments Returns Policy?

A. We offer a 30-day Return policy (excluding apparel) should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to return for a full item refund. *Learn More*

**Note: Customer will be responsible for all freight and shipping charges on items returned/exchanged that are not the result of Seller’s error. Bravo Concealment is not responsible for lost shipments on items being returned.

**Note: If you purchased your holster from a retailer other than the Bravo Concealment Holsters website and wish to return it, please return it to the store it was purchased from under their stores policies. Bravo Concealment Customer Service is unable to refund holsters purchased from a retail outlet.

General Asked Questions

Q. How secure is my personal information and my bill payment?

A. All transactions are processed through a secure website and all data transactions are encrypted. Any personal information you enter (like your name, address, credit card number, etc.) will be used only for the particular one-time transaction.

Q. When will my card be charged?

A. As soon as the order is placed your card will be authorized to that particular one-time transaction.

Q. Can I cancel an order before it ships?

A. Yes, an order can be canceled at any time before it is prepped for shipping. Cancelations must be done over the phone.

Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST

Q. Can I change an order before it ships?

A. Yes, You can. Depending on the change being made, there may be a small delay added to your order. Order changes can be done over the phone.

Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST

Q. Can I adjust the cant on the OWB BCA Holsters?

A. Yes, you can adjust the cant on our OWB gun holsters by moving the belt loops up or down along the rivet line. This adjustment may create the desired cant needed for better comfort and concealment. *Learn More*

Q. Can I adjust the cant on the IWB Torsion Holsters?

A. Yes, you can adjust the cant on our IWB gun holsters by moving the belt clips up or down along the rivets. This adjustment may create the desired cant needed for better comfort and concealment. *Learn More*

Q. Will the holster scratch my gun?

A. Unfortunately, scuff marks are unavoidable just like with any other holster. There is no holster that will not eventually wear on a gun. With that being said, our holsters have a very smooth inner surface which is not as abrasive as other hard plastics or leather. Bravo Concealment Holsters also have much tighter tolerances and offer a retention screw (3.0) than any other type of holster. This helps in keeping the gun secure in the holster and from wearing faster.

Q. Will the retention ever wear out on holsters?

A. It is very unlikely. However please Contact Us if you run into any issues with holster, our customer service will be happy to help. *Contact Us*

Q. What Is the purpose of the "sweat guard"?

A. The sweat guard helps prevent the weapon slide from touching your body or clothing. It also helps guide the user re-holstering weapon.

Q. Will the retention on a BCA-Light Bearing holster work without the weapon light?

A. No, There is no retention on a light bearing holster when trying to holster a gun without the light. Most of the retention is set on the weapon light itself.

Q. Does Bravo Concealment offer discounts?

A1. Yes, Bravo Concealment is proud to offer a discount to those who protect and serve communities across the U.S. and around the world. Please fill out the following Form. *Learn More*

A2. Bravo Concealment also offers Promotions / Deals through out the year. To stay tuned please feel free to sign up to our newsletter located below.

Frequently Asked Questions


Warranty

Q. Do Bravo Concealment Holsters Have Warranty?

A. Yes, Bravo Concealment holsters have a unlimited lifetime warranty. Our warranty covers any type of damage/s to a holster, in order to take advantage of our warranty you must send in the holster for the repair/replacement. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller’s error. Bravo Concealment is not responsible for lost shipments on items being returned.

**Note: Any discontinued items will be replaced with a current product of equal value or optional in-store credit.

Q. Will Modifying my Holster Void the Warranty?

A. Bravo Concealment does not recommend that you modify your gun holster due to keeping your gun safe and the holster functional. Please reach out to us if you have any concerns on the fitment or your holster. In the case that you do need to modify the holster the warranty will not be voided.

Q. Does the Cinturon Gun Belt Have Warranty?

A. Your Cinturon Carry Belt comes with an Unlimited Lifetime Warranty. The warranty covers anything that affects the functionality and or usability of the belt. This can include tears, rips on your belt or a broken belt buckle. The warranty will does not include any cosmetic damages such as daily wear and tear and or scuff marks.

Q. Will Modifying my Cinturon Gun Belt Void the Warranty?

A. Yes, any modifications to your belt are not recommended and will void the warranty.

Q. How does the 30 Day Money Back Guarantee work?

A1. We offer a 30-day Return policy (excluding apparel) should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to return for a full item refund.

A2. We offer a 30-day Exchange policy should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to exchange for a different item.

**Note: Customer will be responsible for all freight and shipping charges on items returned/exchanged that are not the result of Seller’s error. Bravo Concealment is not responsible for lost shipments on items being returned.

**Note: If you purchased your holster from a retailer other than the Bravo Concealment Holsters website and wish to return it, please return it to the store it was purchased from under their stores policies. Bravo Concealment Customer Service is unable to refund holsters purchased from a retail outlet.


Shipping

Q. Does Bravo Concealment offer FREE Shipping?

A. Yes, Bravo Concealment offers FREE USPS shipping on all Domestic Orders. 

Q. Does Bravo Concealment Ship International?

A. Yes, Bravo Concealment ships International. Customer may choose shipping method at checkout, from either USPS or FedEx.

Q. What is the cost to Ship International?

A. The shipping cost varies depending on the size of your order and your location. There may also be customs fees, duty fees or shipping fees NOT related to Bravo Concealment; you will be responsible to pay any additional charges prior to receiving your package. These fees depend on each countries policies or mail courier.

Q. What Is our current Lead Time?

A. Approximately 1-3 Business Days.

**During sales and holidays due to the high volume of orders, some orders may be delayed a few business days. We try our best to ship every order out within our lead-times.

We do not ship on New Year's Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, or Christmas Day.

Please contact our customer service department and a representative will be glad to provide you with an approximate shipping time If needed.


Returns

Q. What Is Bravo Concealments Returns Policy?

A. We offer a 30-day Return policy (excluding apparel) should you wish to try our products out, if you are not fully satisfied with your purchase you have 30-days from the day you receive the item/s to return for a full item refund. *Learn More*

**Note: Customer will be responsible for all freight and shipping charges on items returned/exchanged that are not the result of Seller’s error. Bravo Concealment is not responsible for lost shipments on items being returned.

**Note: If you purchased your holster from a retailer other than the Bravo Concealment Holsters website and wish to return it, please return it to the store it was purchased from under their stores policies. Bravo Concealment Customer Service is unable to refund holsters purchased from a retail outlet.


General Asked Questions

Q. How secure is my personal information and my bill payment?

A. All transactions are processed through a secure website and all data transactions are encrypted. Any personal information you enter (like your name, address, credit card number, etc.) will be used only for the particular one-time transaction.

Q. When will my card be charged?

A. As soon as the order is placed your card will be authorized to that particular one-time transaction.

Q. Can I cancel an order before it ships?

A. Yes, an order can be canceled at any time before it is prepped for shipping. Cancelations must be done over the phone.

Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST

Q. Can I change an order before it ships?

A. Yes, You can. Depending on the change being made, there may be a small delay added to your order. Order changes can be done over the phone.

Telephone: 956-783-7682
Monday-Friday 9am-4:30pm CST

Q. Can I adjust the cant on the OWB BCA Holsters?

A. Yes, you can adjust the cant on our OWB gun holsters by moving the belt loops up or down along the rivet line. This adjustment may create the desired cant needed for better comfort and concealment. *Learn More*

Q. Can I adjust the cant on the IWB Torsion Holsters?

A. Yes, you can adjust the cant on our IWB gun holsters by moving the belt clips up or down along the rivets. This adjustment may create the desired cant needed for better comfort and concealment. *Learn More*

Q. Will the holster scratch my gun?

A. Unfortunately, scuff marks are unavoidable just like with any other holster. There is no holster that will not eventually wear on a gun. With that being said, our holsters have a very smooth inner surface which is not as abrasive as other hard plastics or leather. Bravo Concealment Holsters also have much tighter tolerances and offer a retention screw (3.0) than any other type of holster. This helps in keeping the gun secure in the holster and from wearing faster.

Q. Will the retention ever wear out on holsters?

A. It is very unlikely. However please Contact Us if you run into any issues with holster, our customer service will be happy to help. *Contact Us*

Q. What Is the purpose of the "sweat guard"?

A. The sweat guard helps prevent the weapon slide from touching your body or clothing. It also helps guide the user re-holstering weapon.

Q. Will the retention on a BCA-Light Bearing holster work without the weapon light?

A. No, There is no retention on a light bearing holster when trying to holster a gun without the light. Most of the retention is set on the weapon light itself.

Q. Does Bravo Concealment offer discounts?

A1. Yes, Bravo Concealment is proud to offer a discount to those who protect and serve communities across the U.S. and around the world. Please fill out the following Form. *Learn More*

A2. Bravo Concealment also offers Promotions / Deals through out the year. To stay tuned please feel free to sign up to our newsletter located below.

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