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Customer Service and Bravo Concealment

I sit down with Dorcie, our customer service and office manager. We talk about how important Bravo Concealment's customer service is. We dive deep into what makes us who we are, and how to deal with super difficult customers. Its got great content, hope you enjoy!


Rene Aguirre

Rene Aguirre is the founder and owner of Bravo Concealment. Rene has been carrying concealed on a daily basis for over 8 years and has been a CHL (concealed handgun license) holder for more than 20 years. Finding a high interest in firearms for many years, Rene started Bravo because of the “lack of” a good concealed carry holster on the market.

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  • Looking to see if you make a kydex owb for sig 226 legion 9mm with a surefire x300 ultra light. Thanks

    Kyle warner Apr 06, 2020
  • I just wanted to know if you guys had a product already in stock and ready to ship. I need an OWB holster for a Glock 17 w/ Tlr-1 with a threaded barrel. I’m doing an OWB holster video review next month. I have two donations on the way for product review. Is there anyway you guys would donate for video review?

    Mason R Taylor Mar 25, 2020
  • Do you guys still offer First Responder Discounts on Amazon purchases?

    Josh Nov 12, 2019
  • Hey guys!! Hope y’all are having/had a great 4th! Love your products I have a few things from you guys…however I just bought your bundle kit. AR mag,double pistol mag and light holster. Glock 19x with Surefire x300 ultra. The gun is soo tight I can’t draw it…doesn’t seem correct
    I have a video and photos of it if that would help
    Chris Cerami

    christopher cerami Jul 04, 2019
  • Nice video that Rene, Darcie and Bravo shared. I’m retired now but worked in manufacturing, engineering as well as company business team member for 24/7 disposables products company. As the engineering representative for many years, we reviewed consumer complaints each month. We had a 24/7 hotline and 2 full time consumer representatives. With the vast diversity in our great country you find a full spectrum of consumers. You strive to satisfy all but never can. Motivations and truth are difficult and or impossible for the 1.5%
    Strive for 100% but but don’t expect it realistically. You guys are doing great. Quality is always king!
    Be Safe
    Chuck Saylor
    NRA CC Instructor

    Chuck Saylor Mar 05, 2019

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